Privacy statement Ticket to Tilburg

Your privacy is obviously important to us. You may hear this more often, but we sincerely believe it. We appreciate your trust in the services of That is why we are 100% committed to protecting and storing all personal information you entrust to us with the utmost care.

In this document we describe how we use and process your personal data. We hope that the information is clearly written so that you understand what we mean and have no questions after reading. You can also read how to contact us if you have any questions about your personal information. We will be happy to answer your questions. Please also read our separate Cookie Statement which tells you how uses cookies and other similar technologies.

If you have used us before, you know that offers online services through its own website, but also through other online platforms such as partner websites and social media. Why we tell you this? Well, all the information below applies not only to one platform, but to all of these platforms. So different platforms, one privacy statement. This privacy statement applies to all forms of information we collect through these platforms or resources associated with them (for example, when you post a message on our platform).

We may amend the Privacy Statement from time to time. If your privacy is important to you, please visit this page regularly. Then you will be fully informed and know exactly where you stand. And just to be sure: If you do not agree with this Privacy Statement, you should no longer use our services. If you agree with our Privacy Statement, you will be kept fully informed of all information you want to have about Tilburg.  Have fun!

What information does collect?

Personal information you provide to us. collects and uses information you provide to us. If you contact the team by e-mail or contact us in any other way (for example via social media or by posting messages on our site) we will also collect information from you there.

In other cases you can also provide us with information. If you surf on your mobile device you can give permission to show your current location or give access to your contact information so that we can provide you with the best possible service. You can login with your social media account allowing you to save personal settings, and we are able to provide you with information you need. Super handy all of them.

You can participate in referral programs or incentives with promotion codes. Participating in them also means that you provide us with extra information. In addition, you can give us feedback or ask for help using

Personal information about others you provide to us.
You may mention or tag someone (outside yourself) in messages, posts or photos.

In many cases you can use to share information with others. This can be done, for example, by forwarding your favourites and participating in referral programs. However, this information can only be used as described in the interface provided - further information can be checked there if desired.

Please note that it is your own responsibility that the people you provide personal information to are aware of this and accept how uses their information (as described in this privacy statement).

Personal information that we collect automatically.
We automatically collect certain information from you when you visit our platforms. Your IP address, the date and time you accessed our services, the hardware, software or Internet browser you use, and information about your computer's operating system, such as application versions and language settings are all part of this. We may also collect information about your click behaviour and which pages are shown to you.

If you use a mobile device, we may store information about your device, device specific settings and features, location, application crashes and other system activities. When you post a message, our system records which device and website or app you used to access the website.

Personal information we obtain from other sources.
We receive information not only through you, but also from other sources. These include partners, such as affiliate partners and independent third parties. Any information we receive from them may be combined with information provided by you. Access to and promotions of are not only available through, but are also integrated into the systems of online affiliate partners. If you use this service, you pass on your details to our partner, who will then forward them to us. We also integrate third party services to facilitate services and payments between you and third parties. These services share the payment information so that we can manage your purchase and ensure that everything runs smoothly.

We may also receive information about you for the purpose of showing you more relevant advertisements. For more information, please see "Why does collect and use your personal information?

Retention period
Under the law, your personal data may only be stored for a limited period of time. We store your personal data for the time you use the platform. Once your account has been unused for more than six months, we assume that you no longer wish to participate, and we will delete your data from our system. Before this happens you will receive an email from us announcing this. You can then of course choose to make your account active again.

Why does collect and use your personal data?
We use stored information about you for various purposes. Your personal information can be used in the following ways:

  • Marketing purposes: we use your data for marketing purposes. This includes: Using your contact information to send you information about products and services of interest to you when you build your profile with us. You can unsubscribe from these marketing messages quickly, easily and at any time - click on the "Unsubscribe" link at the bottom of these messages.
  • Based on the information you share with us, personalized incentives may be shown to you on platforms and on third-party websites/apps (including social media sites). These may be incentives that can be purchased directly from the site or incentives/services from third parties that we think may be of interest to you. Based on the information we receive from third parties, we strive to ensure that the advertisements of shown to you on other websites or apps are as relevant as possible. For more information on how to unsubscribe from a personalized ad, please see our cookie statement and "What are your choices?
  • If you participate in other incentives and/or promotions, the relevant data will be used to manage these promotions.
  • Contact with you: we may also contact each other at other times, including by e-mail or by (chat) message. The method depends on the contact information you have previously shared with us. We process the communication you have with us. This may have a number of reasons, including:
  • Responding to and handling requests you have made.
  • We may also send you other messages related to your visit to the platform, such as how to contact, and other information we think may be useful to you.
  • Even if you have not built a profile but have visited the platform, we may send you other administrative messages.
  • Promoting a safe and reliable service: in order to create a reliable environment for you and partners, we may use your personal data to detect and prevent fraud and other illegal or unwanted activities as well as to assess risks and for security purposes, including authentication of users.
  • Improving our services: we also use personal data for statistical purposes. This is an important part of our way of working to improve services and user experiences, but it can also be used for testing purposes, troubleshooting and to improve the efficiency and quality of our services. The main goal is to optimize and adapt our online platform to your needs and to make our platform smart and user-friendly.
  • Chat calls and mail traffic with the team can be tracked live or stored for quality control and training purposes. After a certain period of time, they are automatically deleted unless has a legitimate interest in retaining such calls for a longer period (as long as reasonably necessary), including for the investigation of fraud cases. All stored calls are handled in accordance with this Privacy Statement.
  • Legal purposes: Finally, in some cases we may use your data to resolve and process legal disputes, to investigate and comply with regulations or to enforce's terms of use as reasonably expected.

To process your data as described above, we rely on the following legal basis.
We process your data on the basis of your own consent. We will let you know in advance what data we want and for what purpose. By leaving your details you agree to our doing so. Of course you can always revoke your consent by sending an e-mail to We will then immediately stop using your data and remove it from our system.

How does share your data with third parties?
In certain circumstances we share your data with third parties, namely:

1. If you have indicated an interest in certain topics, such as culture and entertainment. By indicating this, third parties who are also involved in these subjects can then provide you with information that is exactly about this, very useful. On you can indicate which topics you are interested in. Your data related to these topics can be shared.  

2. To support the services of, your information may be shared with affiliated platforms at These include and If you would like to know more about these platforms, please send a message to, we will be happy to tell you more about them.

3. Third party services: we may use third party services to process your data on our behalf. Third party services have a duty of confidentiality and it is not permitted to use your data for other purposes.

4. Payment services and (other) financial institutions: if a refund is requested for a payment by you or the credit card holder (e.g. ticket sales), we may need to share certain information with the payment service and the relevant financial institutions to process the refund. This may include a copy of the confirmation or IP address with which the payment was made. We may also share information with the relevant financial institutions if it is necessary for fraud detection and prevention.

5. Authorities: we transfer personal data to law enforcement to the extent required by law or strictly necessary to prevent, detect and prosecute criminal offences and fraud. We may also transfer personal information to authorities to protect our rights and property, or the rights and property of our business partners.

6. Partners: we work with partners inside and outside Tilburg. Some of these partners distribute or advertise our services.

How does use mobile devices?
We offer a version of our website optimized for mobile and tablet browsing. This mobile website processes the personal data you give us in the same way as our website, and you can also use location services to find accommodation nearby. With your permission, we can send you push notifications with information that suits you. You can give us access to your location or contact details to provide the services you have requested. If you upload a photo from your mobile device, your photo may also provide information about your location. Please read the instructions on your mobile device to find out how to change settings and change the sharing of such data or the receipt of push notifications. may use cross-device tracking to optimise our services and marketing activities. This can be done with or without the use of cookies. For more information about cookies and other similar technologies, please read the Cookie Statement. With cross-device tracking, can track how different devices are used. As part of cross-device tracking, may link data collected from a particular browser or mobile device to another computer or device linked to the computer or device where the data was collected.

Personalized ads displayed to you on other websites or in apps may be offered based on your activities on linked computers and devices. By choosing not to participate in the Network Advertising Initiative (NAI) program, you may also terminate your participation in cross-device tracking for marketing purposes. Please note that logging out of your user profile does not immediately mean that you will no longer receive personalised ads.

How does use social media? uses social media in various ways. We use it mainly to inform and partly to facilitate the use of our services, but also to promote related services and items of our partners and to advertise, improve and facilitate our own services.

Integration of social media plugins
We have also integrated social media plugins into the website This means that when you click on one of the buttons (like a 'Like' on Facebook) certain information is shared with these social media providers. When you are logged in to your social media account at the same time, your social media provider can relate this information to your social media account and possibly share the actions on your social media account with others in your network.

Other social media services and functionalities
We may also integrate other social media services (such as social media messaging services) to communicate with or your contacts about our services. We can also manage social media accounts on various social media sites. When you connect to via social media, your social media provider can share information with If you choose to share, your social media provider will generally tell you what information will be shared. For example, if you log into your user profile with your social media account, certain information (to which you have authorised your social media provider) may be shared with

We will use this information to provide you with information you have indicated you are looking for. This allows us to tailor our services to your needs, provide you and your friends with customized information and improve our services. Your social media provider can tell you more about how they use and process your data when you connect to through them. is not responsible for what the social media platforms do with the data you share with them. We refer you to the privacy statement of the relevant social media platform.

What security procedures does use to safeguard your personal data?
In accordance with European data protection legislation, we have robust procedures in place to prevent unauthorised access to, and misuse of, personal data.

We use appropriate systems and procedures to protect the personal information you give us. We also use security procedures and technical and physical restrictions to access the personal information on the servers. Only authorized personnel have access to personal information if this is necessary for their work.

How can you manage the personal information you have provided to
You always have the right to view the personal information we hold about you. You can request an overview of your personal information by sending an e-mail to the e-mail address below. Please enter "Request personal information" in the subject field of your email and we will help you as soon as possible.

You can also contact us if you believe that the personal information we hold about you is incorrect, if you think we no longer have the right to use your personal information or if you have any other questions about this Privacy Statement or how your personal information is used. Please send us an e-mail using the contact details below. We will treat your request in accordance with the General Data Protection Regulation. Do you disagree with the course of business of and you cannot find a solution with our team? Of course, you can always contact us and/or file a complaint with the Personal Data Authority.

Who is responsible for processing personal data on the website of
The processing of personal data on the website is done by the team of Ticket to Tilburg which falls under Ticket to Tilburg B.V. Ticket to Tilburg B.V. is a private company with limited liability under Dutch law and has its office at Tivolistraat 6, 5017 HP, Tilburg. If you have any comments or suggestions about this privacy statement, please send an e-mail to We will respond to you as soon as possible. We are happy to help, especially when it comes to your privacy.